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Everyone's A Critic: Winning Customers in a Review-Driven World by Bill Tancer
$32.99 AUD
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Category: Marketing
More than 70 per cent of customers consult online reviews and take them very seriously. A disgruntled customer on Yelp might have more clout than a guidebook, magazine, or newspaper. This review-driven marketplace terrifies many businesses. But some have learnt to navigate and profit from customer revie ...Show more
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